Support
Most things are one click from your ticket. Everything else is one email.
I need my ticket
Search your inbox for “Your Ferry Ticket” — or look it up with your confirmation number and email.
Find my booking →I want to change my ferry time
Free switches to any of your operator's other ferries, from your ticket page, until online booking closes.
Find my booking →I want to cancel
Full refund until online booking closes for your departure — cancel from your ticket page.
Read the cancellation policy →My ferry was cancelled by the operator
Check your email — we send one-tap moves to alternative ferries the moment it happens, and a full refund processes automatically if you do nothing.
My group is bigger than the seats shown
Use the “Need more seats?” link on the booking form and we'll ask the operator directly — usually same-day.
Still stuck?
Email us with your confirmation number and a human answers — fast during Caribbean business hours.
bookings@viferries.com