Cancellation policy
One rule, no fine print games: free until online booking closes.
The one deadline
Every departure has a single deadline: when online booking closes — typically 45 minutes before the ferry leaves (shown on your ticket). Until that moment you can cancel for a 100% refund or switch to another of your operator's ferries for free. After it, your seat is on the operator's final passenger list and the booking is final.
Refunds
Full refund to your original payment method, usually within 5–10 business days. No cancellation fees, no forms, no phone calls — cancel from the link in your ticket email.
Changing your ferry
Free, unlimited changes to any other ferry run by your operator with open seats — your payment simply moves with you. Want a different operator instead? Cancel free and rebook.
No-shows
If you miss your ferry without cancelling before booking closed, the fare is forfeited — your seat was held on the manifest and couldn't be resold.
If the operator cancels
Weather and mechanical cancellations happen at sea. If your ferry is cancelled, we email you immediately with one-tap moves to alternative ferries — or do nothing and a full refund processes automatically.
Round trips
Each leg has its own deadline and can be changed or cancelled independently — cancelling one leg refunds that leg and leaves the other untouched.